Before your trip, we suggest you find out about the requirements of the country you are going to so that you have everything ready and up to date:

• • Visa
  • Passport
  • Vaccines

Permits to travel with minors

Research the weather conditions in your destination country so you can select the appropriate clothing for your trip.

If any of the travelers are taking any medication(s), bring enough medicine to cover the duration of the trip or the treatment required.

Ask at your hotel for information about unsafe areas that are not recommended for travel, so you can take precautions.

We suggest you do not participate in risky sports if you are not prepared. Take care to avoid any accidents that could endanger your life and your vacation, and enjoy your trip.

If the Beneficiary or a third party cannot contact the Assistance Center, they will resort to the nearest medical service to their location, with the unavoidable obligation to notify the Assistance Center of the incident within 24 hours of the event occurring.

You can also request assistance by sending an email to the following email address: miasistencia@myglobaltravelassist.com with the details indicated above and the telephone numbers where the Holder can be located.

Follow the step-by-step instructions issued by the M&A Global Travel Assist Assistance Center to reach a solution to your case as quickly as possible.

In case of lost luggage, follow these instructions:

As soon as you notice your missing luggage, go to the airline or the responsible person within the same area where the luggage arrives and request and complete the PIR (Property Irregularity Report) form.

Before leaving the airport, please contact the M&A Global Travel Assist Assistance Center by phone to report your lost luggage and receive instructions from the assistance staff.